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Tuesday, June 20 • 10:20am - 11:20am
One App CAN Fit All: Comparing Tracking System Approaches for Larger and Smaller Schools

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Saint Mary's College and Taylor University both use WebHelpDesk as a tracking system, but they have very different implementations based on the size of their Information Technology departments and the number of people who have access to the system on their campus. We will discuss the different ways both schools address similar issues and provide a brief overview of how to configure some of these features in WebHelpDesk. We will then summarize how these approaches have been successful and how our approaches might be improved.


Tuesday June 20, 2017 10:20am - 11:20am EDT
Killian 104