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Tuesday, June 20 • 10:20am - 11:20am
Scaling Up: Tools & Lessons Learned from Managing a 300-Student Technology Program

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Yale's Student Technology Collaborative has grown by ~100 students and added 8 new public-facing centers in the past few years. This talk will cover our experiences handling the difficulties of rapid expansion and high management turnover; maintaining solid training and quality services with decreasing student-management face time; creating a student leadership force to train, manage, and recruit new student techs; and justifying the time and money costs of an educational, fun, student-community-driven program to a metrics- and service-focused IT organization. We'll also talk about homegrown automated tools we've developed to manage our students' shift scheduling, attendance, budgeting, and stats.


Tuesday June 20, 2017 10:20am - 11:20am EDT
Killian 102