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Tuesday, June 20 • 1:15pm - 2:15pm
Help Desk Hours and Staffing to Meet Support Demands

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Join us for a vibrant discussion on staffing and support hours for your Help Desk.  In the ever-changing world of IT, how do you keep up with the support demands within budget?  We've tried following telephony trends to shape staffing and add or cut hours.  What have you tried that worked or didn't work?   


Ana Verma

Rutgers University

Wendy Worlund

The University of Alabama in Huntsville

Tuesday June 20, 2017 1:15pm - 2:15pm EDT
Killian 106

Attendees (6)